Member Services Officer (MSO)

Member Services Officer (MSO)

  • Need help in your workplace? 

  • Have a labour relations issue?

  • Want to better understand your rights at work?

Connect with a Member Services Officer

Support when you need it — from someone who understands your workplace. 

Whether you’re a member looking for guidance or a steward helping others, our Member Services Officers (MSOs) are here to support you every step of the way.

Phone: 306-775-7872
Email: sgeumso@sgeu.org 

We’re here to help. No question is too small — reach out and we’ll guide you.

What is an MSO?

MSOs are trained and experienced labour relations professionals. They are you and your steward’s first point of contact for workplace concerns, union-related questions, or guidance on your rights and responsibilities.

They provide support, advice and direction to help resolve issues efficiently and effectively – and they’re here for both members and stewards.

MSOs can:

  • Provide timely answers and expert advice
  • Help you understand your rights under your collective agreement
  • Support stewards in assisting other members 
  • Refer you to a Labour Relations Officer if needed

Our goal is to ensure you get the help you need quickly and efficiently.

MSOs are knowledgeable, approachable, and skilled in:

  • Collective agreement structure and rules of interpretation
  • Conflict resolution and issue management
  • Supporting stewards in the workplace
  • Relationships with Labour Relations Officers and internal union teams
  • Note-taking, documentation, and evidence management
  • Common workplace issues and how to address them
  • Understanding the union’s bargaining process

Their training means they’re ready to help with a wide range of issues — or connect you with the right person if your concern needs to be escalated.

Who Should Contact an MSO?

Stewards and Elected Leaders

MSOs are also a key support resource for stewards. If you’re helping a member and need a second opinion, clarification on a process, or direction on how to proceed, the MSO team is here to assist you.

Members

If you need help and:

  • You don’t have a steward in your workplace
  • You can’t reach an elected union leader at your workplace

You can contact an MSO directly by phone or email.

Still Not Sure Where to Start?

If you're unsure whether your question is something the MSO can help with — contact us anyway! We're here to make things easier for you.